Complaints

At Bhatt & Associates, we are committed to delivering a high standard of service. If something goes wrong or you are dissatisfied with any aspect of our service, we welcome your feedback so we can improve and resolve matters promptly.

1. How to Complain

If you are unhappy with our service, please contact us as soon as possible. You can make a complaint in writing, by email, or by phone:

Bhatt & Associates

Email: bhattassociatesinc@gmail.com

Phone: +447919059121

Address: 

51 Kenton Gardens

Harrow, Harrow HA3 8DE, United Kingdom of Great Britain and Northern Ireland

Please provide your full name, contact details, and a clear description of your complaint, including any relevant documents.

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2. What Happens Next

    •    We will acknowledge your complaint in writing within 5 working days.

    •    A senior member of staff will investigate your complaint fairly and independently.

    •    We aim to provide a written response within 10–15 working days. If more time is needed, we will inform you of the reason and expected timeframe.

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3. If You Are Not Satisfied

If you are not satisfied with our final response, you may escalate your complaint to the appropriate regulatory body:

For Immigration Advice:

Office of the Immigration Services Commissioner (OISC)

Website: www.gov.uk/oisc

Email: info@oisc.gov.uk

Phone: 0345 000 0046

For Legal Services (if applicable):

Solicitors Regulation Authority (SRA)

Website: www.sra.org.uk

Phone: 0370 606 2555

Or, you may contact:

Legal Ombudsman

Website: www.legalombudsman.org.uk

Email: enquiries@legalombudsman.org.uk

Phone: 0300 555 0333

You must contact the Legal Ombudsman within 6 months of our final response and within 1 year of the issue occurring or becoming known.

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4. Confidentiality

All complaints are handled in strict confidence, and making a complaint will not affect how we handle your case or future service.